CompuTools Business Communication Solutions

Teleplex Configuration Examples

This page describes some typical Teleplex configurations.

Small Call Center or Help Desk with Analog Trunks and Extensions

By "small" we usually mean up to about 16 extensions. Possible configurations include:

  • Dialogic DI/0408-LS. This board has four analog trunk lines, eight analog extensions, and two sharable fax resources, and is a great solution for a small call center, corporate help desk, or a departmental call center.
  • The number of trunks can be increased by adding a Dialogic D/41JCT-LS four-line analog board, or trunks and extensions can be increased by adding another DI/0408-LS.
  • A hard disk of appropriate size for the application.
  • Database server, which often runs on the Teleplex system itself. Teleplex can be used with free database servers including Microsoft SQL Server 2005 Express edition or IBM's DB2 C-Express.
  • Windows Server.

Small Call Center or Help Desk with ISDN BRI Trunks and SIP (VoIP) Extensions

This scenario is similar to the above, except:

  • For the trunk side, Dialogic Diva 4BRI-8 boards are used, providing 8 telephone connections per board.
  • For the extension side, Dialogic Host Media Processing is used, allowing any number of extensions. Either software-based SIP phones, or hard phones such as those from Grandstream or SNOM can be used.
  • HMP and the Diva board are glued together with Dialogic's SIPControl package.

This configuration can also be used as a small SIP gateway.

Pure IP-PBX

  • Dialogic Host Media Processing ("HMP") software. An appropriate number of HMP resources are assigned for use as extensions.  Other HMP resources are then used to connect either to a SIP Trunking Service, or used to connect to branch offices over the Internet.
  •  Either software-based SIP phones, or hard phones such as those from Grandstream or SNOM can be used.
  • A hard disk of appropriate size for the application.
  • Database server, which often runs on the Teleplex system itself. Teleplex can be used with free database servers including Microsoft SQL Server 2005 Express edition or IBM's DB2 C-Express.
  • Windows Server.

Medium to Large Call Center with Digital Trunks and Analog Extensions

  • Either one or more Dialogic DISI16, DISI24, or DISI32 boards, or one or more Dialogic HDSI/48, HDSI/72, HDSI/96, or HDSI/120 boards. These boards are   used to connect analog extensions or headset phones , and provide 16 to 120 ports per board. Up to 8 boards can be installed, therefore allowing up to 960 extensions in a single chassis.
  • Dialogic D/240JCT-T1 or D/480JCT-2T1. One or two T1 ports per board, and on-board voice resources for playing audio messages, detecting tones, etc. These boards are used for ISDN PRI or T1-based protocols. E1 variations are also available.
  • A hard disk of appropriate size for the application.
  • Database server. The database typically resides on a dedicated database server.
  • Windows Server.

Medium to Large Call Center with Digital Trunks and SIP (VoIP) Extensions

  • One or more Dialogic DNI/300TEPHMP, DNI/601TEPHMP, or DNI/1200TEPHMP boards. These boards provide 1, 2, or 4 ports of T1, E1, and ISDN (PRI) connectivity, but do not include any audio resources for playing or recording messages, detecting tones, etc.
  • Dialogic Host Media Processing ("HMP") software. HMP provides both SIP connectivity and emulated hardware audio resources that run on the host processor. The software-based audio resources are used on both the SIP extensions and the hard trunks.  Therefore, using HMP allows you to buy just the the right number of extensions and audio resources for your needs.
  • A hard disk of appropriate size for the application.
  • Database server. The database typically resides on a dedicated database server.
  • Windows Server.

This configuration can also be used as a large SIP gateway.

Medium to Large Call Center with Digital Trunks and SIP (VoIP) Extensions

  • One or more Dialogic DNI/300TEPHMP, DNI/601TEPHMP, or DNI/1200TEPHMP boards. These boards provide 1, 2, or 4 ports of T1, E1, and ISDN (PRI) connectivity, but do not include any audio resources for playing or recording messages, detecting tones, etc.
  • Dialogic Host Media Processing ("HMP") software. HMP provides both SIP connectivity and emulated hardware audio resources that run on the host processor. The software-based audio resources are used on both the SIP extensions and the hard trunks.  Therefore, using HMP allows you to buy just the the right number of extensions and audio resources for your needs.
  • A hard disk of appropriate size for the application.
  • Database server. The database typically resides on a dedicated database server.
  • Windows Server.

 Interactive Voice Response

  • One or more telephony boards. Popular boards include the Dialogic D/41JCT-LS four-line analog board, the Dialogic VFX/41-CT-LS four-line analog   board with fax, Dialogic Diva 4BRI-8 board (4 ISDN BRI channels, giving 8 telephone connections), and the Dialogic D/240-T1-JCT single line D/480-T2-JCT dual-port digital board. The digital boards support various protocols   including ISDN PRI. As an alternative to the boards, an all software solution is possible with Dialogic's Host Media Processing ("HMP") if Teleplex is connected to a VoIP service provider.
  • A hard disk of appropriate size for the application.
  • Database server, which often runs on the Teleplex system itself. Teleplex can be used with free database servers including Microsoft SQL Server 2005 Express edition or IBM's DB2 C-Express.
  • Windows 10 Professional, and sometimes Windows Server.

Dedicated Call Recording Server

Teleplex can be used as a dedicated Call Recording server for a legacy PBX  by using one of the many line-tapping boards from AI-Logix (aka AudioCodes).

Conclusion

Teleplex can be used with most of the Dialogic product line. This page lists the ones that we most commonly  use. If you have a question about a particular board or board combination,  please contact us.