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Four Ways to Record
Review and Rank
Recordings can be reviewed and ranked for quality from an easy-to-use Web-based application, providing a great way to create training material for new staff.
And, if you are doing call center outsourcing jobs, your outsourcing customers can review recordings over the Internet or a private network from their own office.
Great Quality
Choice between minimum space versus maximum quality to suit your requirements. However, because disk space has become so inexpensive, most customers opt for maximum (native) quality.
Teleplex provides cost-effective Call Recording either fully-integrated into a Teleplex-based Call Center system, or as a standalone recorder connected to a legacy PBX.
Configurations
Most Teleplex systems can perform recording without additional telephony or recording hardware. All you probably need is to add is the appropriate amount of disk space.
While other solutions require that you connect extra hardware to each and every line that you want to record on, Teleplex can record on any TDM line or VoIP channel.& With Teleplex, you license just the number of channels that you need, and Teleplex connects the resources on-the-fly. Teleplex therefore allows truly cost-effect call recording compared to other externally connected solutions.
Centralized Database
Recording information is stored in an ODBC-compliant database such as Microsoft® SQL Server™ or IBM® DB2®, either in your existing database or the database included with Teleplex itself, where you can manage and secure your important data.& Recording are cross-referenced by telephone number, customer, agent, and other criteria.
Disks Are Cheap
Recordings require 1.3KB to 8KB per second, depending on the recording format selected. Systems supporting a large number of agents with heavy call recording requirements typically use a built-in disk array or a Network Attached Storage ("NAS") device. With the low price of disks these days, huge amounts of recording data can be kept online at low cost.